Privacy Policy

1. Information We Collect
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We collect information that identifies you ("Personal Data") and usage data to facilitate your
rental, ensure security, and improve our services.
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    • Contact Information: Name, email address, phone number, and physical address.
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    • Identification Verification: Government-issued ID, driver’s license, or passport (required for security deposits and insurance purposes).
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    • Rental Details: Booking history, rental dates, pick-up/drop-off times, and bike model preferences.
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    • Payment Information: Payment card details, billing address, and transaction history (processed securely via third-party payment gateways; we do not store full card
       numbers).
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    • Technical & Usage Data: IP address, browser type, device information, and geolocation data (e.g., via our app).
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    • Location Tracking: GPS data from the e-bike itself during the rental period to ensure safety and prevent theft.

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2. How We Use Your Information

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We process your data based on the necessity to perform our contract with you, our legitimate interests, or your consent.
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    • Rental Management: To process reservations, handle rentals, and manage bookings.
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    • Safety & Security: To track the location of bikes for security, damage prevention, and recovery.
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    • Customer Support: To communicate with you regarding your booking, provide assistance, and handle inquiries.
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    • Legal Compliance: To comply with tax laws, insurance requirements, and lawful government requests.
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    • Marketing: To send you updates and promotions (if you have opted in).

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3. Sharing and Disclosure of Data

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We do not sell your personal information. We may share your data with:
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    • Service Providers: Trusted partners that help us operate our website, process payments, and manage bookings.

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    • Legal Authorities: When required to comply with legal obligations, such as law enforcement requests or legal disputes.

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4. Data Security and Retention

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    • Security: We take reasonable technical and organizational measures to protect your personal data, including encrypted databases and secure internal systems.
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    • Retention: We retain your data only for as long as necessary to fulfill the purposes outlined above, or as required by law.
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    • Data Deletion: Upon request, we will delete your personal data, provided it is no longer required for legal or contractual obligations.

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5. Your Rights
Under applicable data protection laws, you may have the right to:
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    • Access: Request a copy of the data we hold about you.
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    • Rectification: Request correction of inaccurate information.
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    • Erasure: Request deletion of your personal data.
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    • Restriction: Request limitation of processing.
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    • Portability: Receive your data in a machine-readable format.

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6. Contact Us
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For questions, requests, or to exercise your rights, please contact our Data Protection Officer at: EcoRidaz Rental and Tours
    • ecoridaz@gmail.com
    • 7215544770
    • Philipsburg,St.Maarten

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